Solutions
Business technology solutions for communications, AI and customer operations
Four areas of business technology, and where to start. Start from the problem you have; the page shows which area owns it and what else it touches.
Business phone systems and calling, business internet, mobiles and data, and AI that does work and reviews conversations: supplied and run by Vantrel, with call answering and customer operations delivered by people where you need them.
Conversation Intelligence & Automated QA
Software, set up and run by Vantrel
AI-powered contact-centre quality management and conversation intelligence
AI-powered contact-centre quality management and conversation intelligence
Review across every customer conversation, on voice, chat, email and tickets, against the criteria your QA and compliance teams already use. Your people review what it finds and decide what to do.
Explore Conversation IntelligenceBusiness communications
- Business Phone SystemsCloud phone systems, Microsoft Teams calling and Webex calling, designed around how each site takes calls.Microsoft Teams Calling · Webex Calling
AI automation
- AI Voice AgentsAI voice agents for defined business call workflows: answering defined call types, capturing details, common enquiries, bookings, qualification and confirmations where configured, with a structured hand-off to a person.
Call handling
- Business Call AnsweringAI answering, human answering, or both, with a defined path to a person.
People-delivered
- Contact Centre OutsourcingA defined part of your customer operation, run by a team, with the technology around it.
Mobile
- Mobile & DataBusiness mobile and data services selected around how your people work, where they work and how much connectivity they need.
Infrastructure
- Business Internet & ConnectivityThe connection at each site, chosen for what the site runs on it. Available by discussion; detail on request. Ask us.
Starting points
- Technology health checkEight questions, a result before any contact.
- How we workFive stages, the same whether Vantrel supplies one product or takes on the decisions around several.
- Talk to usSites, users, numbers and contract end dates are enough to start.
Start from the problem
The problem you have, and the area that owns it
- The phone system is old, the lease is ending, or three sites need one system.Business Phone Systems
- You pay for Microsoft 365 and want Teams to be the phone.Microsoft Teams Calling
- Calls ring out at busy times and after hours.Business Call Answering
- A site's connection was chosen before anyone knew what would run on it.Business Internet & Connectivity: ask us
- Staff mobiles are on a mix of plans nobody chose together.Mobile & Data
- The same routine calls and tasks take skilled people's time.AI Voice Agents
- You only find out a conversation went badly when the customer complains.Conversation Intelligence & Automated QA
- You are not sure whether AI here means agents, review, or both.AI voice agents vs conversation intelligence, explained
- Customer work spikes and the team cannot absorb it.Contact Centre Outsourcing
How the areas connect
Each layer sits on the one beneath it
Calls sit on the phone system; the phone system sits on each site's connection; agents run on the phone system and hand to people; review reads the conversations the other layers carry. The lines are dependencies, which is where cross-area design helps: the layer you need can be supplied by Vantrel while the ones around it stay with whoever runs them now. Where you want it, existing providers in any layer can be managed by Vantrel on your behalf, so a dependency between two of them has someone holding it. Where you don't, they stay yours.
- People and operationsCustomer operations and human answering: where calls and work go when a person is neededconnects with: AI agents, answering, phone systems
- Automation and intelligenceAI agents doing defined jobs; conversation review across voice, chat, email and ticketsconnects with: people, phone systems
- CommunicationsBusiness phone systems, Microsoft Teams calling, business call answeringconnects with: internet, mobiles, agents, people
- InfrastructureBusiness internet at each site; mobiles and data for people away from a deskconnects with: everything above it
Not sure which area is the problem?