About Vantrel
An Australian business technology partner
Vantrel is an Australian business technology partner. It supplies and runs business technology in four areas, with call answering and customer operations delivered by people around them.
In briefWhat Vantrel is
- 01A business technology partnersupplies and runs the technology a business depends on, around how that business operatesPartner
- 02The provider of what it suppliesphone systems, Teams calling, connections, mobiles, agents, conversation review and people, with one named account ownerProvider
- 03Accountable after go-liveyour existing providers managed on your behalf where that is agreed, faults and renewals includedAccountable
- 04AustralianAustralian and offshore teams, an Australian team on request; 24-hour coverAustralia
Vantrel is an Australian business technology partner. It supplies and runs business technology in four areas: communications (business phone systems, Microsoft Teams calling, Webex calling and your numbers), business internet, mobiles and data, and AI that does defined work and reviews customer conversations. Around those areas it provides call answering and customer operations delivered by people, and, where a business wants it, takes on the decisions: what should stay, what should change, what should connect, and who runs it afterwards.
What Vantrel supplies
Four areas of business technology, and the people-delivered services around them
- Business Phone Systems
Cloud phone systems, Microsoft Teams Calling, Webex Calling and your numbers. Business Phone Systems
- Conversation Intelligence and AI
Conversation Intelligence & Automated QA, Vantrel's main product, which reviews customer conversations; and AI that does defined work.
- Mobile, data and internet
Mobiles and data for the people away from a desk, and the connection at each site. Mobile & Data
- Delivered with people
Business Call Answering and Contact Centre Outsourcing, run by Vantrel's team and a partner team.
How it works
Five stages, then one named account owner
After go-live there is one named Vantrel account owner for whatever Vantrel supplies. Where it is agreed, Vantrel also manages your other providers on your behalf, which means a fault that sits between two of them is Vantrel's to chase, not yours to referee. Where it is not agreed, they stay yours.
- 01Understand the environment
The sites, people, numbers, connections, mobiles and contracts the work touches.
You provide - 02Define the problem
What has to change, what can stay, and what depends on what.
Together - 03Choose the architecture
The configuration, the platforms as platforms, and which existing providers stay.
Vantrel - 04Implement
Configuration, porting and go-live.
Vantrel - 05Operate and improve
One named account owner; your other providers managed on your behalf where agreed; changes made as the business changes.
Vantrel owns
What Vantrel is not
Four things this is not
- NotA reseller of one brandPlatforms are chosen as platforms, for the configuration, not the other way round.
- NotA call centrePeople are part of the setup where work needs people; the technology is designed around them, not sold instead of them.
- NotA software vendorAI agents and conversation review are capabilities inside an operation, set up and run by Vantrel.
- NotA packageNo area is a condition of another. A business that only wants Teams calling, or only wants its calls answered, is a customer Vantrel takes on.
Where and who
The facts a buyer asks for
- Where the operations teams are
- Blended Australian and offshore teams, with an Australian or an offshore team available on request. 24-hour cover.
- Who you contract with
- Vantrel, for all the services it supplies, including the work delivered by a partner team.
- Who you call
- One named Vantrel account owner after go-live.
- How to reach Vantrel
- info@vantrel.com.au
Talk to us
Sites, users, numbers and contract end dates are enough to start.