How we work
How Vantrel works, from the first conversation to the day after go-live
Five stages, the same whether Vantrel supplies one product or takes on the decisions around several. At each one you provide something specific and Vantrel works something out. The line does not end at go-live, because what was set up has to keep working after it.
The processFive stages, one line
- 01Understand the environment
- 02Define the problem
- 03Choose the architecture
- 04Implement
- 05Operate and improve
The fifth stage does not end: the setup is held by one named account owner.
The order matters: the platform is chosen after the sites, the people and the call flows are understood, not before.
Stage by stage
What you provide, and what Vantrel works out
The same five stages for one product or for the decisions around several. No stage is skipped; a single product makes each one short.
- 01
Understand the environment
What you provideAccess to the sites, people and contracts the work touches: who takes calls where, which numbers you hold, which connections and mobiles are involved, which AI or answering arrangements exist, and when the relevant contracts end.
What Vantrel works outWhat the work touches and what it depends on, so the decision is made with its dependencies in view. For a single product that is a short list; for several areas it is a map.
- 02
Define the problem
What you provideWhat is failing, what is merely annoying, and what you would change if it cost nothing.
What Vantrel works outSeparates the problem from the symptom, and names what has to change, what can stay, and what must not be touched.
- 03
Choose the architecture
What you provideThe decisions that are yours: which sites matter most, what an hour without calls costs, what you already pay for.
What Vantrel works outThe configuration for the area in scope: which platforms as platforms, which connection at which site where connectivity is involved, which existing providers stay (most can) and how any dependency is handled, and what it costs in parts.
- 04
Implement
What you provideAuthorisations for ports, access to systems, people to test with.
What Vantrel works outThe configuration and the port, then testing before go-live and the cut-over itself, in a sequence agreed with you.
- 05
Operate and improve
What you provideThe changes as the business changes: new sites, new people, new hours.
What Vantrel works outOne named account owner holds the setup; your other providers are managed on your behalf where that is agreed; changes are made as the business changes.
After go-live
Who does what
| Responsibility | Vantrel | You | Your other providers |
|---|---|---|---|
| Design of the configuration | Yes | The decisions that are yours | |
| Choosing suppliers and platforms | Yes, with you | Approves | |
| Day-to-day management of the setup | Yes | Tells Vantrel when the business changes | |
| Faults and renewals with your other providers | Managed on your behalf where agreed | Otherwise yours | Deliver their service |
| Your point of contact | One named account owner |
Questions before starting
Can we keep our existing providers?
Often, yes. Whether a provider stays is a design decision made in stage three, and where it is agreed Vantrel manages that provider on your behalf afterwards, faults and renewals included.
Can we change one area, or does it have to be all of it?
One area. Most engagements start that way. Understanding what that area depends on is how it gets changed without breaking the pieces around it; it is not a reason to change those pieces, and it is not a condition of working with Vantrel.
What does the first conversation cover?
Your sites, users, numbers and contract end dates, and what is failing. That is enough for Vantrel to say what a review would look at and what it would involve.
Talk through your setup
One product or the decisions around several. Sites, users, numbers and contract end dates are enough to start.